Our Policies

RETURNS: If our product fails to satisfy our explicit warranty (under "Washing Instructions" at our Product Info page), or if the shirt or imprint have a manufacturing defect of any kind, you may return it to us for a full refund, or you may exchange it for the same or any identically-priced item. Should you choose to receive a refund, we will refund the purchase price, sales tax and initial shipping charges. We will also refund the cost to ship a defective item back to us, so long as the cost to ship the item back to us does not exceed the initial cost of shipping the item to you. If you are unhappy with our product for any other reason, simply return it to us (at your shipping expense) in an unused, like-new condition, and we will refund the purchase price and sales tax.

ORDERING: When you choose an item to add to your cart, don't forget to indicate your preference for a shirt color! Our shirts are available in black and athletic gray. Also, don't forget to indicate a size! We offer our t-shirts in Medium, Large and Extra-Large. If you're too small or too portly to fit into one of our shirts, we apologize. Gain some weight. Or lose some. Whatever.

PAYMENTS: You may use Visa, Master Card, American Express and Discover cards to pay for items shown on GrowlingHamster.com. When you click the "Add to Cart" button next to any of our products, that item is placed in an electronic shopping cart. When you're ready to check out and pay for an item or items, click on the "View Cart" button, and you will be directed to our secure checkout page. We use Pay Pal Website Payments as our merchant payment service. If you are not familiar with Pay Pal, you may visit their web site at PayPal.com for more information on the protection, security and reliability offered by them when you complete your transaction. Pay Pal is the largest third-party provider of online merchant payment services, and is trusted by millions of web sites as the standard for small-business online transactions. When you check out and pay, you are on Pay Pal's secure server. We are not responsible for uncompleted transactions, fraud or any other problem caused by payments made via Pay Pal, but we will attempt to resolve any issues you may have. Please contact us for more information.

SHIPPING: Once you order an item, please allow 2 to 4 business days for it to be produced. It will then be shipped via USPS Priority Mail, which usually takes an additional 2 to 5 business days. We ship internationally, too, using USPS Priority Mail International. Allow a minimum of two weeks for delivery. Contact us and we will give you a more accurate delivery time based on your location, or visit the United States Postal Service at usps.com for additional information.

VOLUME DISCOUNTS: Contact us directly to order in quantity. Generally, we ask that you order a minimum of a dozen items of the same design, size and shirt color to qualify for any price break. We are not a high-volume shop, so the discounts are generally a simple wholesale margin. We can talk numbers. For established retail vendors, contract purchases are available for smaller quantities if you need a just-in-time inventory program established. Again, let's talk.